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Is Outlook down? Thousands of users report problems with Microsoft’s email platform

by Andrew Wright
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Microsoft Outlook service disruptions

Thousands of users encountered difficulties accessing and utilizing Microsoft Outlook on Monday morning, prompting concerns about the platform’s functionality.

According to Downdetector, reports of Microsoft 365 outages and problems reached their peak, with nearly 18,000 complaints logged shortly after 11 a.m. Eastern Time on Monday. However, the number of reported issues has significantly decreased since then.

The majority of users reported problems specifically related to Outlook. Frustrated individuals took to social media to express their inability to sign in or load their email accounts on Microsoft’s platform.

Acknowledging the situation, Microsoft addressed the problem in a Twitter thread on its Microsoft 365 Status account. The company stated that it was investigating an issue affecting access to Outlook on the web and identified a related impact on other services such as Microsoft Teams, SharePoint Online, and OneDrive for Business.

Later, Microsoft 365 Status reported that it had rolled back an update and observed an improvement in service. It subsequently confirmed the recovery of the affected services.

In a statement provided to The Big Big News, Microsoft stated that it had successfully resolved the issue, which had previously prevented users from accessing certain services.

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Frequently Asked Questions (FAQs) about Microsoft Outlook service disruptions

What issues were reported by Microsoft Outlook users?

Many users reported issues with accessing and using Microsoft Outlook. They encountered difficulties signing in or loading their accounts.

How many users reported problems with Microsoft 365?

According to Downdetector, there were nearly 18,000 reports of Microsoft 365 outages and problems shortly after 11 a.m. Eastern Time on Monday.

Were there any impacts on other Microsoft services?

Yes, the issue with accessing Outlook on the web also had a downstream impact on services such as Microsoft Teams, SharePoint Online, and OneDrive for Business.

How did Microsoft respond to the reported issues?

Microsoft acknowledged the problem and stated that they were investigating the issue with accessing Outlook on the web. They later rolled back an update and confirmed the recovery of the impacted services.

Has the issue been resolved?

Yes, Microsoft stated that they had resolved the issue preventing users from accessing their services.

More about Microsoft Outlook service disruptions

  • Downdetector: Check real-time reports of Microsoft 365 outages and problems.
  • Microsoft 365 Status: Official Twitter account providing updates on the status of Microsoft 365 services.
  • The Big Big News: The source where Microsoft provided a statement regarding the resolution of the issue.

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